In an April 7 video posted to YouTube, John-Paul Drake, director at Drakes Supermarkets in South Australia, shared a story about a customer who reportedly attempted to return a mass amount of toilet paper and hand sanitizer.
“I had my first customer yesterday who said he wanted to get a refund on a 150 packets of 32-pack toilet paper and 150 units of one liter sanitizer!” Drake said. “I told him [shows middle finger] that. That is the sort of person that is causing the problem in the whole country.”
Prior to telling the story about the man attempting to return his goods, Drake spoke about panic buying and hoarding, claiming that the store’s “product limits” on toilet paper, hand sanitizer, and detergent were implemented in order to allow a broader number of people access to those items.
“If everyone had just bought the things that they’d needed for their immediate short-term, we would be fine,” Drake said. “But the reality is, we’ve had so many people hoarding products and buying products that they’re never gonna use.”