TfL SERU Cancelled or to Continue? | SERU Assessment Paused | #sadiqkhan | TPH Notice 1/24 #tfl #pco

An explanation of the TPH Notice 1/24, the London Mayor's post on social media and the Deputy Mayor's statement regarding SERU. SERU is not cancelled.

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Transport for London

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New applicants for a London PHV driver’s licence have been required to take and
pass the ELR and SERU assessments in order to be licensed since 1 April 2023.
The dates by which existing London PHV drivers are required to take and pass the
ELR and SERU assessments (as set out in the relevant regulations) are as follows:
− those who did not provide ELR evidence by 30 September 2021 had to take
and pass the SERU and ELR assessments by 30 September 2023. We
describe this as “Group 1”;
− those who provided evidence that they met the ELR but TfL deemed that
evidence unsatisfactory must pass the SERU and ELR assessment by 30
September 2024 (“Group 2”);
− those who provided satisfactory evidence that they met the ELR must pass
the SERU assessment only by 31 March 2025 (“Group 3”); and
− those who applied for a licence after 1 October 2021 must pass the SERU
and ELR assessment by 30 September 2024 (“Group 4”).
This notice is relevant to the drivers in Group 1 – those drivers that had to take and
pass the SERU and ELR assessments by 30 September 2023 but did not do so.
The majority of drivers in Group 1 have taken and passed the ELR and SERU
assessments and have received written notification that they are compliant. No
further action is required by these drivers.
However, there are some drivers within this group who have not taken or passed the
ELR and/or the SERU assessments. It is important that these drivers take steps to
do so as soon as possible in order to become compliant.
We have gathered valuable data and feedback via the process of administering the
assessments so far and in the light of that information and experience we have
already made some adjustments to the SERU assessment. For example, we
continually review the question database and make amendments where questions
prove to be confusing to a large number of drivers. In the light of the feedback we
have gathered, we also now intend to trial the way SERU assessments are carried
out.
The SERU assessment is not and has never intended to be a memory test. A
number of drivers have fed back to us that, in an assessment environment, it can be
difficult to recall precise answers without referring to the Handbook.
We therefore intend to trial making the PHV driver handbook available for drivers to
refer to during the SERU assessment i.e. an open-book SERU assessment. This will
allow drivers to focus more on critical thinking, scenario evaluation and problem
solving and less on simply recalling facts, information and technical terms. This is
consistent with our overall objective, that drivers know how to act in the light of their
obligations, rather than ensuring that drivers are able to produce the right answers
(using the correct technical language) in a test.
We will actively monitor the SERU assessment trial and decide whether any changes
should be rolled out to all drivers who have yet to take the SERU assessment. We
anticipate that it will take several months to conduct the trial and consider the impact.
All drivers should be aware of their obligations to pass the SERU and ELR
assessments. TfL is keeping under active review what steps it should take, and
when, in relation to those drivers who do not satisfy those requirements.
While we are trialling the open-book SERU assessments, or any other changes we
might consider appropriate, we will not take licensing enforcement action against
Group 1 drivers on the grounds that they have failed to pass the SERU assessment,
except as explained in the next paragraph. Although we are not proposing any
changes to the ELR at this stage, while we are trialling the SERU open-book
assessments, for administrative purposes, we also will not take licensing
enforcement action against Group 1 drivers who have so far failed to pass the ELR
assessment except as explained in the next paragraph.
We will be contacting the affected Group 1 drivers in the coming weeks to make an
appointment for an open-book SERU and/or ELR assessment. If you receive a letter
from us, it is important to respond promptly and make every effort to attend your
assessment. Failure to respond or attend the assessment may result in licensing
enforcement action being taken which may include the revocation of your licence.
In the meantime, drivers in all groups should prioritise compliance with these
requirements as soon as possible.
If a driver’s licence has expired or is due to expire before they have taken and
passed the ELR and SERU assessments, it will not be renewed until such time as
the driver meets the applicable requirements.