TFL SERU - Section 4: Staying Safe

This section emphasizes the importance of ensuring safety for both drivers and passengers. It covers various aspects such as driver safety, handling conflict, and dealing with the influence of drugs and alcohol.
Driver Safety:
* Emphasizes the unacceptability of angry or violent behavior and the right to refuse such behavior from passengers.
* Encourages reporting any offensive or violent acts, especially those driven by factors like race, faith, sexual orientation, disability, or gender identity.
* Recommends steps like discussing safety measures with the operator and providing booking details to enhance driver protection.
Protecting Yourself:
* Advises checking passenger details, being clear about the destination, and notifying the operator about any booking changes.
* Suggests carrying a lone worker device to reduce potential conflicts.
* Urges immediate reporting to the operator and, in emergencies, to the police.
Warning Signs of Aggressive Behavior:
* Lists signs indicating escalating anger and recommends trusting instincts and taking immediate action if concerns arise.
Dealing with Drugs and Alcohol:
* Highlights the impact of drugs and alcohol on passenger behavior.
* Encourages drivers to refuse passengers who may pose a safety risk due to intoxication.
* Provides guidance on handling situations where passengers are unable to communicate or walk due to substance abuse.
Reducing Violence in Difficult Situations:
* Offers strategies to reduce the risk of violence, including calm communication, listening, and having a pre-planned exit strategy.
* Advises on using a lone worker device if violence persists and emphasizes prioritizing personal safety.
Post-Incident Actions:
* Recommends discussing incidents with colleagues, reporting them promptly, and seeking support.
* Encourages recording details of incidents, including time, location, attacker information, and actions taken.
* Highlights the importance of reporting both actual incidents and those narrowly avoided.
CCTV Cameras:
* Discusses the benefits of installing CCTV cameras in vehicles to deter threats and violence.
* Mentions the potential reduction in insurance premiums due to video evidence.
* Emphasizes the need for clear signage when CCTV is in operation, as required by regulations.